Refund policy

We currently do not accept exchanges. If you would like to return an item for a refund, you must first email customerservice@quantopiaclothing.com with your order number and reason for return and we will provide the returns address. It is then the customers duty to carry out the return and ensure the item arrives back at our facility. We do not cover your returns delivery cost. In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, we will inspect the returned products and process your refund. The money will be refunded to the original payment method you've used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is worn or damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a faulty item and we agree to refund, please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us with any questions at customerservice@quantopiaclothing.com